Oct 8, 2011

Popular new Ecommerce Title: Director Ecommerce Operations

Posted by Wendy Weber

Every once in a while, a new job title crops up with increasing frequency. This time, it’s Director Ecommerce Operations.

Director Ecommerce, and Director Operations, have long been popular titles. The melding of the two, Director Ecommerce Operations, is the new twist.

Responsibilities generally include:

– Responsibility for the optimization of the online customer experience
– Drive strategy to expand product offerings, improve margins and reduce risk
– Direct management of fulfillment centers or distribution center
– Knowledge of industry best practices in operations, equipment and customer expectations
– Ensure the ongoing operation of ecommerce services
– Improve productivity, quality and overall operational excellence
– Leverage technology to revolutionize the supply chain

Clearly, the Director Ecommerce Operations is a critical role for any company utilizing ecommerce as part of their marketing mix.

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