What Makes Someone Leave a Website?

Attracting a potential customer is hard enough. Grabbing their interest and retaining them is even more difficult. It’s important to design your site so that user frustration is kept to a minimum, thereby maximizing customer retention. Below are some examples of what not to do when designing your website. Information sourced from: econsultancy.com, bx.businessweek.com, usability.gov and forrester.com by Kiss Metrics.

This is a nice overview of the fundamentals: click here.

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